Q: What are your shipping costs?
FREE first class shipping on all orders in the USA.
Yes, we ship internationally! Jewelry ships for FREE via first class mail on international orders over $125. Jewelry orders under $125 will ship for $13.99, Priority ($46.99) and Express ($75.99) shipping is also available. For international customers, after I receive your order I will contact you and send an invoice to cover shipping on all non-jewelry orders.
A: Lasa Luxury Gifts offers many payment options. We accept Mastercard, Visa, Discover, American Express, JCB, and Diners Club credit cards directly on the website as well as credit cards, echecks, and Paypal payments through Paypal. Your credit card statement will show a payment made to LASA GIFTS/VENUS ILLUM. Venus Illuminated Gifts is our other online shop. You can visit us here
We also accept US money orders, international money orders drawn in US funds, Western Union transfers, Money Gram transfers and personal and business checks (within the US). Email us for instructions to place cash orders through a Western Union or Money Gram payment.
We generally ship everything first class or Priority mail via the United States Postal Service. The FREE shipping offered in the USA for the jewelry items are shipped first class. We are happy to ship Priority or Express if you need an item quickly, but please keep in mind that we offer many specialty and hard to find items as special orders, which take 10 - 30 days to ship. These items are clearly marked as a special order items on the product pages. We strive to ship all in stock items within 1 business day. In the United States, you can expect your in stock items to arrive in about 3 days to a week, depending on where you live.
Due to the nature of our business, we do not have many items that are damaged during shipment (we even individually wrap our candles!). We have been shipping for over 15 years and are very experienced in preparing items for shipment. However, if you do receive an item that is damaged or that you simply do not like, we offer a 14 day exchange or money back guarantee. Please contact us with any problem ~ it is our goal to keep our customers not only satisfied, but exceptionally pleased!
We charge a 20% Return fee on all returns made for buyer's remorse, including 'item not as described' claims. All of our products are accurately represented and are crafted with care. If an items arrives damaged, please send photos of the original damaged packaging and we will replace your item or waive the return fee. The return fee covers the free shipping we have likely paid for the original shipment, including labor, packaging, trip to the post office, and time spent on customer service.
Due to customers placing orders and then changing their mind in a matter of hours, we are now charging a 10% cancellation fee for wasting our time and energy.
We do accept all personal and business checks drawn on US Bank accounts. However, there is an 4 - 11 day hold on all checks. To avoid the hold and receive your products faster, you may want to consider paying by money order, electronic check, or credit card. The hold on electronic checks is only 4 days compared to a hold up to 11 days for physical paper checks. If you have paid with a check in the past with no problem, we may decide to honor your check right away and send your order according to our regular shipping policy. This is, of course, at our discretion.