Customer Service

 

If you have questions about shipping, payment options, or other general questions, please visit our FAQ's page 

If you have questions regarding returns, cancellations, or exchanges, please visit the returns page

 

Customer Service email: Dena@lasajewelryandluxurygifts.com or Dena@venusilluminated.com

 

Phone: (727) 458-6027

Email is the quickest, most efficient way to contact me. I am not currently accepting orders placed over the phone as the website is more secure and offers a written record of the purchase for both my customers and myself.  

Recently relocated to Fayetteville, TN, USA, I am in the US Central Time zone (GMT - 6 hours). I do not have set business hours and am often able to answer questions early morning or late in the evening, depending on my daily schedule and the amount of email I receive. Most email is answered within a few hours throughout the day Monday - Friday. Weekend emails will be answered by Monday. Email is generally the fastest and easiest way to reach me. 

With so many telemarketers calling me all day long, I rarely answer the phone unless I know in advance that a customer will be calling. My phone is usually on silent. Thanks!